Deposits and Payment Scenarios

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Automatic deposits and refunds

Deposits Automatic
Approval Type Automatic
Refunds Automatic
Online Payments? Yes
Deposits used as payment? Yes
  • Auctioneer sets up an auction with an automatic £100 deposit and automatic approval.
  • All bidders must pay £100 before they can register for an auction.
  • Once they have paid the £100 they are automatically approved to bid at the auction.
  • The auction occurs.
  • The auctioneer ends the auction in the toolbox and all non-winning bidders are automatically refunded their deposits (less any fees).
  • For all winning bidders auctioneers will send an online payment link to them with the amount required less the amount specified to be used from the deposit. The toolbox will be automatically updated with the new deposit amount for that bidder.
  • For bidders where the deposit held was greater than the amount due the auctioneer manually refunds the remaining deposit back to them. Goods can be released to these bidders straight away.
  • Once a payment has been successfully taken the transaction will be marked as “Successful” and the goods can be released to the bidder.

Permanent deposits

Deposits Automatic
Approval Type Manual
Refunds Manual
Online Payments? Yes
Deposits used as payment? No
  • Auctioneer sets up an auction with an automatic £100 deposit and manual approval.
  • All bidders must pay £100 before they can register for an auction unless the auctioneer already has a deposit held for them.
  • Once they have paid the £100 their registration is still pending until the auctioneer reviews the bidder’s record and manually approves them.
  • The auction occurs.
  • No refunds are made unless the bidder specifically requests it.
  • For all winning bidders auctioneer will send an online payment link to them with the amount required. The full amount is requested and no deposits are used as part payment.
  • Once a payment has been successfully taken the transaction will be marked as “Successful” and the goods can be released to the bidder.
  • If a deposit refund is requested the auctioneer does this through the toolbox and the deposit is refunded back to the original card if possible.
  • If the deposit cannot be refunded back to the original card then an alternative method for refund must be made offline and the toolbox updated once this has been done.

Ad-hoc deposits

Deposits Manual
Approval Type Manual
Refunds Manual
Online Payments? Yes
Deposits used as payment? Yes
  • Auctioneer sets up an auction with no automatic deposits and manual approval.
  • Bidders register for the sale and the auctioneer reviews all the bidders approving the applicable bidders.
  • For unknown bidders they send out a deposit request from the toolbox for £100.
  • The auction occurs.
  • For all winning bidders auctioneer will send an online payment link to them with the amount required less any amount specified to be used from the deposit. The toolbox will be automatically updated with the new deposit amount for that bidder.
  • For bidders where the deposit held was greater than the amount due the auctioneer manually refunds the remaining deposit back to them. Goods can be released to these bidders straight away.
  • Once a payment has been successfully taken the transaction will be marked as “Successful” and the goods can be released to the bidder.
  • For non-winning bidders the auctioneer reviews their bid history and when they are happy refunds any deposit taken.

Online deposits only

Deposits Automatic
Approval Type Automatic
Refunds Manual
Online Payments? No
Deposits used as payment? No
  • Auctioneer sets up an auction with an automatic £100 deposit and automatic approval.
  • All bidders must pay £100 before they can register for an auction.
  • Once they have paid the £100 they are automatically approved to bid at the auction.
  • The auction occurs and no deposit refunds are made.
  • Payments are taken offline through BACs or in person.
  • Once full payment has been received the deposit is refunded back to the bidder.
  • For non-winning bidders the auctioneer reviews their bid history and when they are happy refunds any deposit taken.
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